Posts Tagged ‘configuration management’

wiki-software-developI have been doing Build and Release Management for the last 10 years, and I often see questions or posts on the future of Build and Release Management.  What’s next for those doing Build and Release Management?    That’s a question we keep seeing.   (more…)

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by William Mantz, ITIL Certified Practitioner

Attribution By Perditax (Own work) [CC0], via Wikimedia Commons - Public DomainIn the IT Change Management process, you are dealing with all types of change requests from any direction. In the data center alone, just think of all the countless number of Applications that are supported when you look at racks of infrastructure. This rack of equipment, as you know, serves up the IT application and Service, and has cross-platform and cross-product connections. Then, we layer on the disparate contacts for each IT application we need to reach out with a communication.

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by William Mantz,  ITIL Certified Practitioner
InterconnectionAs ITSM practitioners, we are often asked why ITIL Service Management starts with the foundation of the Configuration Management Database (CMDB) or what is called Configuration Management System (CMS).

The value that this configuration data provides can be shown this way.   First, it starts with the architecture map. (more…)