Posts Tagged ‘change management’

Continuing my series in Change and Release Management, I thought I would do an update on some topics around Enterprise Change Management.

20170330_161619I recently had the opportunity to give a lecture at the University of Economics, in Prague, Czech Republic in April 2017 on Automation Design & Test, and in discussion, we talked about DevOps, frequency of change and ITIL Change Management concepts.  We focused on Design and Automation patterns for Test and how to plan for Automation and Test in DevOps using Continuous Integration.   But with DevOps, the goal is to be able to iterate release activity and be able to deploy changes much faster than waterfall.  And how do you do that when there is time and process to work through with the Change Management process?   (more…)

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Nascar Racing at Dover DEContinuing my series on Release Management, I would like to discuss the Build and Deployment Team as well as the Deployment Activity in Software Release Management.  Now you are probably wondering, what the heck does that have to do with a picture of a Nascar Race Track shown on the left?  Well, I have been around race cars and car racing since a teen, and worked on several local race teams helping friends compete in local Nascar events for many years, and I still admire and attend the Nascar races each year.  And knowing the way this sport operates, or any team sport for that matter, I think the analogy of the sport of racing is a good one to use with regard to resourcing build and deployment teams. (more…)

William_M_PragueWhile I have written much about Configuration Management and Change Management on my site here, I recognized that I need to have a few articles on Release Management. Therefore, this series will discuss Release Planning, Enterprise Release Management and how that applies to DevOps and Waterfall.

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wiki-software-developI have been doing Build and Release Management for the last 10 years, and I often see questions or posts on the future of Build and Release Management.  What’s next for those doing Build and Release Management?    That’s a question we keep seeing.   (more…)

by William Mantz, ITIL Certified Practitioner

Attribution By Perditax (Own work) [CC0], via Wikimedia Commons - Public DomainIn the IT Change Management process, you are dealing with all types of change requests from any direction. In the data center alone, just think of all the countless number of Applications that are supported when you look at racks of infrastructure. This rack of equipment, as you know, serves up the IT application and Service, and has cross-platform and cross-product connections. Then, we layer on the disparate contacts for each IT application we need to reach out with a communication.

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by William Mantz,  ITIL Certified Practitioner
InterconnectionAs ITSM practitioners, we are often asked why ITIL Service Management starts with the foundation of the Configuration Management Database (CMDB) or what is called Configuration Management System (CMS).

The value that this configuration data provides can be shown this way.   First, it starts with the architecture map. (more…)